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Discussion topic: Wi-Fi issues

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AbbieLouise
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This message was authored by AbbieLouise This message was authored by: AbbieLouise

Wi-Fi issues

‎29 Dec 2024 09:19 AM

Okay so I've never really had any issues with my Wi-Fi. Then last night the light on my broadband box went red and hasn't changed since (around 4am).

Called Sky they gave me suggestions such as:

Reset

Unplug and plug back in

Change Outlet

And the light is still red.

What do I do?

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Wi-Fi issues

‎29 Dec 2024 09:44 AM

Posted by a Superuser, not a Sky employee. Find out more

@AbbieLouise if the Service Checker does not tell you thst Sky are aware of a fault with your line call them and report the fault so they can get it fixed.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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AbbieLouise
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This message was authored by AbbieLouise This message was authored by: AbbieLouise

Re: Wi-Fi issues

‎29 Dec 2024 10:08 AM

Says there's an issue connecting to my hub. And that there's an engineer investigating. Not sure what that means.

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