@Agarret a lot depends on what is in the 3metres if that includes a solud wall or two or a sheet of metal foil it is not surprising.
Sky employ many hundred of people answering the phones so while you may have your wait a while you should get through assuming that you avoid talking to the bot and you are not calling when there is a major issue
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
