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Discussion topic: Why is my new Sky broadband slow

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This message was authored by: Sophie_G

Why is my new Sky broadband slow

I just activated my sky broadband after switching from BT.  When I did a speed check with BT yesterday it was 137mbps but now only 23 mbps with Sky. I am on 300 package.  Is it normally slow to start with?

 

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This message was authored by: JimM1

Re: Why is my new Sky broadband slow

@Sophie_G What hub do you have with the new sky install switch, how are you speed testing, wireless wi-fi or Ethernet, and if so can you do an Ethernet speed test to get a baseline off what the system "can / is" capable off.

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This message was authored by: Sophie_G

Re: Why is my new Sky broadband slow

It's the Sky Broadband Hub.  I did a broadband speed check with BT wi-fi using my desktop before i switched over and then the same test with Sky. Just did it again now and now it's 119mbs so it is getting better over time.  I'll give the ethernet test a go later.  Thanks for your help.

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