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Discussion topic: Where "Believe in Better" means "Believe in Nothing"

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This message was authored by: Francisokafor

Where "Believe in Better" means "Believe in Nothing"

I’ve been a Sky customer since mid-November, and it’s been a truly transformative experience for my business. I’ve learned how to operate without internet, how to talk to walls, and how to wait for engineers that only exist in the realm of fiction.

Since November 15th, Sky and their best friends at Openreach have treated my scheduled appointments like "Save the Date" invitations that they always intended to decline. Including today! Another day of sitting in an empty office, staring at the door, waiting for a man in a van who clearly has better things to do.

The Sky Business Experience includes:

The Silent Treatment: No calls, no texts, no carrier pigeons. Just pure, unadulterated silence.

Creative Incompetence: Being told "we're looking into it" while the calendar flips from November to December to... well, forever.

A "Business" Service: If your business model involves not actually doing business, Sky is the perfect partner for you.

If you’re looking for a provider that treats your livelihood like a casual hobby, Sky is the limit! For everyone else, maybe try a couple of tin cans and a very long piece of string—you’ll get a more reliable connection and much better customer service.

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This message was authored by: Daniel0210

Re: Where "Believe in Better" means "Believe in Nothing"

Posted by a Superuser, not a Sky employee. Find out more

@Francisokafor 

For your information Sky Business doesn't have its own board but this forum is for customers of Skys domestic services of broadband, landline, TV and mobile. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: TimmyBGood

Re: Where "Believe in Better" means "Believe in Nothing"

Posted by a Superuser, not a Sky employee. Find out more

@Francisokafor 

 

I might suggest that the pricing of 'Sky Business Broadband' at very nearly the same level as 'Sky Broadband' might be something of a clue: business-critical services really should cost rather a lot more than those intended for domestic use.

 

At least they do offer failover to cellular as an option on the 'Business' product.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Francisokafor

Re: Where "Believe in Better" means "Believe in Nothing"

Am not a business. But a private customer. 

This message was authored by: GD1

Re: Where "Believe in Better" means "Believe in Nothing"

Posted by a Superuser, not a Sky employee. Find out more

@Francisokafor  You mentioned in your post you have a business operating without broadband, if you're using the domestic service for business use this is explicitly against the T&C's you have agreed to and as such domestic SLA's apply to any faults & outages.

 

This being the case running a business using a domestic service does not give your issue any greater priority.  You should be using a proper business service.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Where "Believe in Better" means "Believe in Nothing"

Posted by a Superuser, not a Sky employee. Find out more

@Francisokafor wrote:

I’ve been a Sky customer since mid-November, and it’s been a truly transformative experience for my business. 

 

Another day of sitting in an empty office, staring at the door, waiting for a man in a van who clearly has better things to do.


The Sky Business Experience includes:…

 

A "Business" Service: If your business model involves not actually doing business, Sky is the perfect partner for you.

 


@Francisokafor 

So why all the references to a business?


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: TimmyBGood

Re: Where "Believe in Better" means "Believe in Nothing"

Posted by a Superuser, not a Sky employee. Find out more

@Francisokafor wrote:

 

Since November 15th, Sky and their best friends at Openreach have treated my scheduled appointments like "Save the Date" invitations that they always intended to decline. Including today! 

 


I doubt any ISP is 'best friends' with Openreach: unfortunately they have no option in using the monopoly maintainer of the national network.  Christmas Eve is always going to be a particularly unlikely day to receive in-premises support.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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