Where is my Hub

[NickyBY]

Hi 

An engineer is due here today but the new Hub hasn't arrived, will he bring it with him?

[Highlinder]

@NickyBYIs there any information in track orders in my account about your router delivery?

[TechmanagerMal]

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@NickyBY wrote:

Hi 

An engineer is due here today but the new Hub hasn't arrived, will he bring it with him?

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• What package are you having, you may not require a new hub?

[NickyBY]

I am having Fibre Ultra Plus so need a new hub, 

[NickyBY]

To be honest Sky put as little information on as possible,

[TechmanagerMal]

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@NickyBY wrote:

I am having Fibre Ultra Plus so need a new hub, 

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• That uses the standard (latest) SR203/204Hub.

[Highlinder]

@NickyBYIs there anything about the hub delivery, which hub do you have just now from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Bonnie+Blackburn]

Waited in all day for mine, looking out the window. At 1.11pm it came up as delivered! Only proof of delivery is GPS co-ordinates. Need the hub for my mums Careline **bleep**. What do I do now? I've checked the building and neighbours - nothing 

[Chrisee]

@Bonnie+Blackburn hubs normally come vis Royal Mail so the postman should have left a card wherever your mail is delivered to. If they haven't call Sky and explain to them. They can courier you a replacement but may want to check what happened to the first one. The recent mail strike might have caused delay.