What to expect when upgrading broadband

[Kymm]

Hi I've just upgraded my broadband to the fastest speed. I've received a new Ethernet cable through the post but not a new router people I know have new boxes with lots more lights on and I wondered if it's brought with the engineer or if it should be delivered beforehand?

[Laing1 · Accepted solution]

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@Kymm wrote:

Hi I've just upgraded my broadband to the fastest speed. I've received a new Ethernet cable through the post but not a new router people I know have new boxes with lots more lights on and I wondered if it's brought with the engineer or if it should be delivered beforehand?

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@Kymm what router do you have ? 

see link below out of the 4 pictured which do you have 

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[jamesn123]

@Kymm 

The standard router for Ultrafast is the SR203 which is the black one that stands upright.

You'll only get the newer white Sky Max router if you've added Sky Max to your order.

[TimmyBGood]

@Kymm 

The ethernet cable is the 'conversion kit' which permits the connection of the WAN ethernet port on a Sky Broadband Hub to an ethernet port on an ONT (Optical Network Terminal, aka 'fibre modem')

Other ISPs may ship routers with 'lots more lights' but a Sky Hub in use with FTTP has four.  There are some more on the ONT if that helps: this is fitted as part of the optical cable installation and not sent in advance.

[Kymm]

Hi everyone I have the sky hub which stands upright but only has 3 lights

[jamesn123]

@Kymm 

It should have 4.

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