What on earth is wrong with the Sky website?

[Airdefender]

I'm a returning customer looking at getting broadband.  everytime I try to buy it online I get right to the end to confirm and then it crashes saying they're having technical difficulties please try again later.  I've been trying since yeasterday.  Doesn't instill me with confidence!

[Daniel0210]

@Airdefender 

Give Sky a call and an agent can place the order for you or alternatively use the switching process from your current ISP. 

[caesarome]

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@Airdefender wrote:

I'm a returning customer

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How long ago was it since you left Sky because if it has been more than 18/24 months you would need to sign up again as a new customer so when doing so make sure you are not signed into your previous account. This will mean providing either a new email address or if you want to use the same one you will need to remove it from your other account first.

[Airdefender]

I left In January 2024

[FLC]

I was told by Sky that recent leavers are prohibited from new customer deals. I found this when trying to sign up for a second time after having to cancel the initial order. Like you, it went all the way to the end of the sign-up before failing. The only way I could force it through was to select the option that I was moving to the property. Might be worth a try.

[Airdefender]

All sorted now.  Spoke to a customer rep and got what I wanted for a good price.  Thanks