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Discussion topic: What on Earth does this mean??

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This message was authored by: Greytide17

What on Earth does this mean??

I have received this on my Request for Help thread, does anyone know what it means??

 

Broadband and talk order update.

Created 19 Sep 2024 05:20 AM | Last updated 28 Oct 2024 13:12 PM | Case number: 3xxxxxxxx

NON BOT AE

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This message was authored by: Chrisee

Re: What on Earth does this mean??

Posted by a Superuser, not a Sky employee. Find out more

@Greytide17 looks like who ever updated the order info linked it to the internal case ref which like such systems means losds to Sky staff but nothing to customers. If you call Sky the agent can probably explain what the implications are. However  at a guess its something like  "waiting on update from Openreach" as that is by far the most common status where an order is not preceding as planned. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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