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Discussion topic: Websites Not Loading Properly

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This message was authored by: Duncanstoddart

Websites Not Loading Properly

I am trying to use websites for work and for some reason Sky Broadband won't let the websites load.  I had no issues with these websites while we have BT Broadband installed.  How can I fix this as I need to use these websites ASAP for work.

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This message was authored by: Doc5907

Re: Websites Not Loading Properly

Posted by a Superuser, not a Sky employee. Find out more

@Duncanstoddart wrote:

I am trying to use websites for work and for some reason Sky Broadband won't let the websites load.  I had no issues with these websites while we have BT Broadband installed.  How can I fix this as I need to use these websites ASAP for work.


@Duncanstoddart 

It could be that that your parental settings are restricting certain websites.

In order to alter the parental settings you need to open up My Sky App on phone and click on Broadband. Then scroll down and click on Product Settings then Broadband Shield and change the option to 18.

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