Webpage Help

[BostonFox]

Can anyone help or advise please?

I can open any webpage I like on my Sky account, but there is one webpage which I use for work I can no longer open, I have checked the router settings and it isn't blocked. When I take my laptop and mobile to a different wifi connection with another provider I can access straight away, any help will be greatly appreciated.

Many Thanks

[caesarome]

@BostonFox 

Have you tried adjusting your broadband shield settings, you can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

[BostonFox]

Hi, many thanks for your quick answer, I have disabled my broadband shield and I have even included the webpage I need to use as a allowed webpage etc.

With doing all this I still can not use what I need to, I have been logging onto this webpage all the time I have been using my sky package and have never had any issues. I can access any site I like except for the one I need.

It's very frustrating 

[JimM1]

@BostonFox If it is the shield with an issue, it takes a few hours for the system to allow, it is NOT instant!

[BostonFox]

@JimM1 

Many thanks, I have been struggling with this problem since Sunday, tonight has got the better of me and decided to ask for some help, it just seems very strange I can access anywhere online except for this one page.

[JimM1]

@BostonFox Hopefully it is that, sky always say's allow a few hours, i always do the let it be 24hrs to get out to all the server's, just keep trying it occasionally!

[BostonFox]

Many thanks again I'll keep trying but like I say have been trying since Sunday 😞