We have no internet

[jofill]

We have a red light on our hub for internet

[Daniel0210]

@jofill 
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[dan.tee]

Good luck getting it sorted. I'm now on day 14 of no internet because Sky ceased my current Fibre-to-cabinet because of an order for full fibre - this has not gone ahead because of Open reach ineptitude over getting Permission to work from a dead guy. Apparently cease pending actions are put in place while an upgrade order is in place. But this time, someone at sky seems to have decided that I DO have full fibre and cancelled my FTC as a result. I've rung them SO many times to get this fixed and it's still not back on. I emailed Dana Strong today, at the suggestion of the Skly engineer who came to my house and literally said, I have no idea why they've sent me as there's a cease order on your account - only Sky can remove it and I don't have a tool to do it with. Absolutely pathetic customer service from sky - I"ve been with them 11 years.