We have no Internet connection

[JackieMorris]

Self check on premises shows everything is good but we are getting message saying not connected to server. Thus is an urgent issue as we need to work from home I have given as much information that I have.

[Highlinder]

@JackieMorris  If you are only doing the service check that shows histroicak data, can you follow the latter part of the directions below please.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.