We are having conection problems

[Kerryrb]

Our sky glass keeps having conection difficulties as do other devices in the house , this has only happened since we have had the new internet super dpeed fitted . It is much slowwer and causeslagging issues . We are most disapointed snd upset as we are paying gor a more superior service and receiving a much lower one snd being vharged more money for the privalige . PLEASE HELP 

[Chrisee]

@Kerryrb you are not addressing Sky by posting in the forum. As you clearly feel strongly you may want to formally complain to Sky how to do thst is explained here How to make a Sky complaint | Sky Help | Sky.com

Issues with Broadband can have multiple causes including faults at Sky's end, a faulty line, a faulty hub or WiFi issues in your home. If you would like help from forum members who are customers like yourself in understanding what your issues actually are please post your hub's stats with an explanation of the issues you have. See Find your Sky Broadband router statistics