WIFI issues

[MikeCal69]

Hi yesterday my On Demand went off it showed On Demand fail in TV settings.I also noticed I couldn't get online on my phone or a second TV.I reset the router this connected the TV On Demand and can access Sky Broadband in a tablet but on my phone and the second TV it won't connect to the internet The TV shows Internet Connectivity problem when trying to access the apps and the phone won't connect.I am using mobile data posting this When trying to connect is also sometimes shows the Sky network as saved but also disabled.I have also reset phone settings and held down the WPS button on the router for 30 seconds but it has made no difference.A speed test didn't detect any issues with speed set up or issues in area although itdid flag something up in area for TV streaming.Should that affect the WIFI though!I'm in Belfast BT4 btw.Thanks

[Addie15]

Hi @MikeCal69. there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147