WI FI Intermittent after broadband outage

[DRB3]

Had a London wide outage yesterday, (6th July 2026) around 10:45. The internet came back on, but since then the wifi around the house is dropping. I have re-booted the router, and use 3 wifi extenders around the house. I have full fibre, and in the main, the wifi and internet is very good

[Jason-]

Hello @DRB3, thanks for taking the time to post on our Community and we're sorry you're continuing to have problems with your Sky Broadband connection since your service was restored after an outage in your area. 

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[DRB3]

My internet is still intermittent, (the wifi), I have placed all the details in the private chat, (yesterday) and still awaiting a reply/solution.

Many thanks

[DRB3]

Hi. I recently reported a fault with my broadband. I was informed to try different things, but none worked. The broadband was OK, but it was the wi fi. I then purchased a second hand Sky Max Hub (SR213A), for £17. The wi fi is now working and the wi fi is really strong. Can you send me a new router? Same model I purchsed second hand

[DRB3]

Hi, can someone from Sky broadband please anser my inital thread? Thank You.

[Chrisee]

@DRB3 not sure how you bought a SR213a as none have been sold they are all  oan units so yours is still Sky's property and whoever had it issued will be charged £75 for it when they leave Sky and don't return it.

. Sky will supply that model if you add their WiFi Max bundle to your account see https://www.sky.com/help/articles/sky-wifi-max the unit you receive will be added to your account so it can be managed properly through the My Sky app.