Voice light is staying red

[Kim205]

The voice light is staying red, the power cable to the open reach box is broken. We bought a new one which gives power to the open reach box ( it's goes green) but the voice light on WiFi box stays red. 

[JimM1]

@Kim205 Switch the sky Broadband hub off, leave it for 5 minutes and then back on again, no Voice light or Amber on that one then no landline phone connection, see the link below all about the lights!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start