Voice light is orange, no internet connection

[OGB1]

Hello,

The voice light on the hub is orange.  Power and WiFi are green and the Internet light is off. No Internet connection all day and from last night. I've reset, disconnected, and reconnected, used the Sky diagnostics, but nothing is working. I've had more problems like this with the fibre compared to the previous one. Need to have reliable Internet but this is just not it.  What else can one do?

[Tom-W19]

Hi @OGB1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you OGB1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks