Voice light goes amber frequently.

[Jimb0tr0n]

Tried this, still happening. I had a long period where this was not a problem. Now it seems to be a weekly occurrence again, sometimes twice in a week? I've tried a new router, same problem.  I can't be bothered to ring sky again and be given the same guff, just here to vent really - only 9 months til contract ends!

[Jimb0tr0n]

Happened again

[MarkRugby]

Why is Sky not fixing this? Why don't they read these forums?

They convinced me to go to 150mbps ultra fast at additional cost to fix the issue. It has not fixed it. 

Tonight I had a half hour outage with the amber voice light on. Eventually resolved itself. 

Almost always  happens at night or late evening when I can't call to get support. Even when I do call they try to blame what is connected to the router.  

It's a total joke Sky. Please read this entire post and see how many people are experiencing this. Please fix the router. 

[phillipspd]

Same with me, they're saying it must be something I have connected to the Router. I'm on the 150mbps also, but that's by choice. And because of the time it happens, 9-10, there's nothing they can, or are willing, to do about it

[phillipspd]

7:30pm, mine just went down again. Called Sky, but they couldn't detect any issues. Sorted itself about 10 minutes later. 

Out of curiosity, those having an issue, do they have any devices connected to an Ethernet port?

[santrex]

I have my SKY router connected to the ONC and then a Netgear ORBI router hanging off it (make sure it's off the SKY router WAN port) that services the entire home wifi and locally attached wired devices  through a Netgear 16 port switch (hanging off the ORBI router). So it's a SKY router with DHCP disbaled as well as the. 2.5 and 5 g wifi networks disabled. It acts as the connection to the ONC and I use the ORBI to services all wired and wifi connections (with DHCP). My phone line does hang off the SKY router and seems to behave. 

[Emkav84]

Mine has been doing this for past few months, always between 9-10pm and doesn't resolve itself - I always have to unplug and reset. Had a read through the thread and I'm also in the north west, did anyone ever manage to get this resolved? When I go into sky to test for faults it always says resolved.  So frustrating as a new sky broadband customer, been a sky tv customer for 20+ years and let them convince me to upgrade to sky glass and we can't watch in the evenings as the flaming internet goes off

[SiG72]

Sky don't seem to want to do anything about it is my conclusion. I've even been on the phone to them as it is happening and they just said they'd said an Engineer round, who never came. 
We seem to go through phases where it doesn't happen for a while and then we get a run of problems. 
I don't know how these things get escalated, I thought that Sky read these forums and acted on common problems 🤷🏻‍♂️

[Kev205]

Hey. I live in the north west. Having exactly the same issues. 10-11pm. Orange light. Netflix or fire stick still working, but cameras , phones and iPad off line. Happens most nights. Did you get this issue sorted. Obviously wasn't the router. Was it firmware. Cheers. 

[ClemFandango42]

I live in the Midlands and I've been having this problem since upgrading to FTTP. I've tried absolutely everything they've suggested. I have referenced this community on every call as it is a clearly widespread problem.  I read somewhere it was DHCP lease related but that's the extent of my technical knowledge.

I don't have a phone line connected so I've got the power cable and Ethernet plugged in port 4.

Truly maddening, as every has mentioned this doesn't happen in the day just every night.

[phillipspd]

I'm Midlands-based too. New Router provided yesterday, but i'm not confident it will resolve the issue. I have a phone line connected and a Door Bell Camera Base Unit connected via ethernet.

[Kev205]

I've taken out all Ethernet connections from the router. And reset router. If it happens again, I'll disconnect phone input. After that it's BT in November after my contract is up. I've had issues since I got sky Q. I thought ultra fast would sort it out. 

[phillipspd]

I have tested with the Phone disconnected, that didn't resolve the issue. 

[TomThumb5ive]

I don't have sky's voip phone service, so haven't experienced a voip drop,

but going back to last year when I had been using sky's SR203 router,  I  experienced unexplained network drops, always between 9.00-11.00pm, lasting anything from 10 to 40 mins at a time! & only 1 or 2 times a week.

Turned out to be sky's dns service not resolving,

running an alternative like Google or cloudflare & all was good,

No way of testing the voip with a dns change

but next time a client device stalls with no apparent reason, try an alternative dns service on the device 

(Google's 8.8.8.8 or cloudflare 1.1.1.1 as an example) & see if your issue is resolved?

or if the voip service drops & your already using an alternative dns, try swapping back to sky's dns offering !

 It's easy enough to do & change back if needed, but it would highlight or rule out a possible cause!

Tom...

[Kev205]

It says I need to register for a DNS. Is this right or can I change in settings??