Very slow speeds

[NeilD681]

Over the last couple of weeks my speed has slowed right down. Currently 9Mbps! Have reset several times but it doesn't improve. Any suggestions? 

[jamesn123]

Hi @NeilD681 

How are you measuring your speed? The Sky test or one on your device? WiFi or ethernet? What are your speeds supposed to be? Have you tried running the line test in the My Sky app?

[NeilD681]

Ive got a Sky engineer on the case now, thanks, speed is 9mbps according to him