Very slow internet

[marc1234567890]

For weeks Internet speed goes up and down. Sometimes offline completely. Sometime 1mbps, then up to 20 then back down to 2m bps. Can't do meetings, cannot online game , struggle to stream in hires. If at all. Your checker says all ok, but my speed test shows a completely different result. 
This has happened before and technician replaced router and got you to change something that you were doing to the line. Now it's happening again. 
Tried phoning but sick of AI. Needs to be fixed but looking at other providers so expect them to cancel. 

[lainys]

Morning @marc1234567890 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141