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Discussion topic: Very low internet speed

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This message was authored by: JoseM

Message posted on ‎08 Dec 2024 10:31 PM

Very low internet speed

I have report this issue a week ago. After some checking from your side I've got an email saying the problem was solved. Unfortunately, it is not. The speed of the broadband fluctuate a lot, specialle during the evening or night. The Sky app does not report any issues or any low speed but when streaming it is always stopping and loading. It is not possible to watch any streaming. I have test the speed using external apps and all of them show download speeds lower than 8Mbps. Please can you check what the problem is? Thank you.
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Superuser
This message was authored by: GD1

Message posted on ‎09 Dec 2024 01:50 AM

Re: Very low internet speed

Posted by a Superuser, not a Sky employee. Find out more

If Sky show your spends are ok then it's likely it's a WiFi issue rather than a line speed issue, do you have Sky Stream?

 

What is the MySky app reporting your line speed as?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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