Very high

[Nicole1975]

Internet has high packet loss and latency not useable and when it is used tv won't load and can't use a mobile phone takes 15 mins to load have reset the router and have done numerous speed test and getting 1mb douwload speed 

[Greenfingers001]

Hi there @Nicole1975 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks