Vpn

[Mark714]

Ironically I've had exactly the same issues. Spoke with Sky yesterday and they were very dismissive about their Sky Max router. Only since changing to this have i had problems. It's driving us crazy as no one gives you a straight answer or resolution.

[JetSetHarv]

Hi, I've the same issue as described. It's very frustating as I got this upgrade to give greater connectivity to work (was working before with old box, and so was safe to assume the new one would be better).

Like others here have noted it's a fairly sizeable issue that has to surely be addressed.
To do certain actions at work I need to "find somewhere else" to work from until this is fixed. This is problematic.

I don't have an issue with introducing more advanced technology, but is rare/not realistic that new technologies/standards are universally implemented at the same time everywhere.

As such a fall-back, or fixed option to revert to the older standard has to be in a release before it's published and gradually that transition happens.

The hub is not sold on the basis of users having a mandatory need to ensure this technology is enabled however, and so the emphasis should not be on the VPN end user, it should be with Sky. In addition I've been told by Sky that I can't roll back to what I had before..

I've tried the "opt-out" of IPv4 address sharing by enabling UPnP (unable to apply DMZ,Port Forwarding/Triggering) but that is not changing to MAP-T 1:1
As such, I'm at a dead-end currently.

@-rpnz-  posted on the 17th Sep that:
"If customers are still having issues with other VPNs after this, then there are two possible resolutions:

1. Your IT team can reconfigure the VPN to avoid fragmentation (both of the encrypted payload and authentication packets); or
2. MAP-T needs to be disabled on your line, for which this can only be done via escalation within Sky."

1. @KevNewMedia, you noted in one of the replies if possible for my IT team to look at it - this is not feasible for various reasons unfortunately.
and so this leaves:

2.I spoke to someone yesterday at Sky who, to be honest was very helpful, but didn't have the knowledge to fix this issue.

As such, can anyone advise how I can escalate this via point 2?

Thanks

[skerriy]

I have recently joined Sky (from EE) and since joining I am unable to work from home unless I hot spot using my work mobile.  Our IT have checked everything is ok our side and it is, the issue is that because we use VPN something the Sky end is not enabling me to connect to work related sites.  This is having a huge impact and just a couple of days into my contract I am considering leaving and going back to EE unless this can be resolved quickly.

It sounds like this is an issue for others with the new Sky Max hub, can this be overcome?

[nickcitr]

I have been using this thread to troubleshoot the same issue.  I've just moved from Virgin to Sky and had a Sky Max Hub installed.  I had a crossover period where I had both up and running, and I could still connect to my work VPN on Virgin but not on Sky.  I spent hours on the phone with Sky. They tried implementing a fix on my line where I had to turn my Sky Max Hub off for an hour. I implemented all the settings RPNZ posted on this thread, but nothing worked.  Sky told me I would have to replace Sky broadband and use another ISP until they implement a firmware update for the hub at the end of 2024 and that there were no fixes left they could try other than trying a third-party router. Still, I would lose technical support unless I plugged the Sky Max Hub back in.  

Luckily, my I.T. department heard about my issue and spoke to the external company that supports our VPN. They said we should be using a secure sockets layer VPN (SSL VPN) anyway, and I.T. gave us the go-ahead to implement it. Not only does my work VPN connect through my Sky Max Hub, but I can now access it by tethering an Android phone and iPhone to my laptop, which I and several of my colleagues could not previously do. I hope this helps someone seeking resolution to this issue. 

[skerriy]

Thanks so much for the update.  I've got to the point of giving up with sky now and am moving back to my previous provider, thankfully I was with my cooling off period.   It's crazy that so many people have this issue with sky and they are not able to provide a solution.  I'm literally counting the days until I am back with my previous provider as the only was I can work now is by hot spotting!

[M1CHELL8]

I am in the same boat and its driving me crazy, im having to hotspot from my phone to access my work and that keeps dropping out. please can you escalte my post and arrange for someone to message me to resolve