Hello @DeanT1978, thanks for taking the time to post on our Community and we're sorry you're having problems with your Sky Broadband connection and VPN!
I can appreciate this will be very frustrating especially if you're trying to work from home. I'll send you an invite to a private chat shortly and we can look into this for you.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason-
