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Discussion topic: VOIP not working

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karenkaren1
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This message was authored by karenkaren1 This message was authored by: karenkaren1

VOIP not working

‎27 Nov 2024 03:14 PM

I work from home and use VoIP to make and receive calls, since last Thursday 21st of November, I have not been able to use my VoIP so unable to receive calls or make outgoing calls, I spoke to SKY technical help last Monday and they got me to reset my have reset devices but still not working. My IT department have run diagnostics on my laptop and they said the issue lies with SKY so just out of interest I hope spotted off my daughters iPhone and I was able to make calls. What can I do to get my VoIP to work again thank you

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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: VOIP not working

‎27 Nov 2024 05:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@karenkaren1 

 

Do you have a white or a black Sky Hub?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Cybergeek
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Re: VOIP not working

‎08 Dec 2024 10:02 AM

I've been having the same issue since around 25th November (according to my ipbx logs).  Before then, it had worjked perfectly for many years.

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