Username change on hub

[BecE]

Our broadband went down last week, all the test have been done engineers have done whatever they needed to do outside of the property but the white hub we have has no lights and only things hardwired to the hub have internet we have no wifi. When you look at what the device username is on the tv for the internet it gives a random username that isn't the one on the sticker on the hub so we can't try and connect anything to it with wifi as we don't know the password. Numerous phone calls to sky and no one can seem to help.

[Chrisee]

@BecE log intonthe My Sky app findcyhe product settingsxsection and open the Hub's main page which will,show the SSID and password. If the SSID is not showing on yourcdevices itvsounds like the hub is faulty however before calling Sky press and hokd in the wps button on the righthand edge for up to 30 seconds which should makkectgechub reset itself when thecsettingscwill match those on the lzbel

If it is still not working givecSky a call to get it replaced.