Urgent- no internet

[LC241]

I have no acsess to the interent. I have disconnect from the WiFi and reconnected, bo change. I have reset the router, no change. I have run the test your website says and it says no issues and everything is working fine but clearly it is not. I am working from home and have disconnected for a hugely important client meeting, I have had to start using mobile data which is costing me money. This is not good enough and I need it fixed now. 

[Beng501]

Having the same issue, which means it's not an isolated incident

[caesarome]

@LC241 

You are talking to other customers here and not Sky support so what are the lights showing on your hub as this explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

[Emoors]

I also have no internet and am working from home. 

[TimmyBGood]

---

@LC241 wrote:

I am working from home and have disconnected for a hugely important client meeting, I have had to start using mobile data which is costing me money. This is not good enough and I need it fixed now. 

---

Unfortunately choosing to use a domestic broadband connection for WFH doesn't bring any additional priority: the Openreach target time to fix domestic faults is two working days starting the next working day from when the ISP logs an issue.

@Emoors 

[Chrissy1066 · Accepted solution]

Same has happened to me - done the checks on app and all green says fine when I can't connect to internet 

[Wsl76]

The Internet has gone down, anyone else? 

[Steveo13]

Same issue here, all check say not issue but router will not fire up correctly.

[redge06]

same , no internet

[Mal48]

My internet has also gone down but Sky says there is no problem?

[DavidOff1234]

My internet is down, sky say no problem, downdetector has a large spike just before midday with user reporting broadband problems

[Jack76]

Mine is the same got red light done reset on hub and still no difference i think this is a joke you can talk to anyone about it 

[Annm81]

Mines doing the same in Poole done reset etc and saying no issues 

[Louis30]

I've got the same problem. It says connected but it's not working. Tried resetting etc. Only two green lights on my router

[Brydee]

Yes mines down too. No mobile data or WiFi, in kinson