Hi. I'm on here as I find it difficult to speak over the phone. My fibre broadband was installed on Friday on my activation date. However since the engineer left I've had no broadband connection. The red PON light is on the white openreach box.
I keep on getting emails from my previous supplier saying 'weve heard you are leaving us". The first email from them said they would be deactivating me on the 5th (my sky activation date). Since then I've had another email saying they'd deactivate me on the 10th (today). I don't know if this is what is affecting my sky broadband not going live?
My sky account just says "your broadband isn't with us"
The strangest part of all this is I haven't actually had any broadband with my previous supplier for well over a year. So I've no idea why they keep emailing me about disconnecting me.
I've tried contacting them (cuckoo) broadband over and over and it's literally impossible to reach them. I don't even know if it's them that are the problem or if there's just something wrong with my sky broadband?
I've tried all the usual trouble shooting and checked all my equipment which all looks fine. Please help.
