I recently signed up for Sky Broadband in Dublin after many years with Virgin Media.
An engineer came to my property last Tuesday (April 21st) to install fiber while I was away, but it seems there were difficulties pulling the cable through. I only found out there was a problem because I rang Sky today — I was never contacted or notified of the issue directly. I was also expecting another engineer visit last Friday, but no one turned up.
After getting throught he hotline today, I was told there was a blockage, but no clear explanation was given, and I’m worried because my Virgin Media service is due to end in a week.
I understand that OpenEir is responsible for the infrastructure in Ireland — could someone tell me what the usual time frame is to resolve an installation issue like this? Are we typically talking days, weeks, or even months?
I am getting increasingly concerned because I can't be without internet, and if there is a risk of a long delay, I may have to cancel my Sky order and stay with Virgin Media.
Thanks very much for any guidance you can provide.
