Upgrading to full Fibre

[Sparky1213]

Received an email over a week ago from Openreach stating that full fibre is now live in my area, phoned sky to be told No we have to run some test first and that as soon as the test were completethey will be in touch.

Well today received an email from Sky asking if I would like to upgrade to fibre, clicked the box which eventually took me to a page which said you are already on the fastest speed.

Phoned Sky again and now they are saying its because of a cancelled engineer visit several years ago still showing on the account,anybody else had this much problems losing faith fast with sky.

[Deadeye80]

Had exactly the same problem. No idea when or why the engineer was booked, or why it was cancelled, must have been sitting on the system for a couple of years as I've never been able to upgrade my broadband package online.

Called up and they filled out some form to send off and remove the booking from my account. Within a day or 2 it was clear and I could upgrade my line. Still no idea why it was there to begin with though.

[Chrisee]

@Sparky1213 I am surprised if the agent cannot put an order through manually. I would call again as I suspect that note can be removed quite easily.