Discussion topic: Upgrade on broadband advisor not processed but been confirmed
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Message posted on 11 Apr 2025 11:52 AM
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Upgrade on broadband advisor not processed but been confirmed
I have called twice to upgrade my broadband and accept a price per month it's not been changed on my sky app so I called again and this advisor made excuse after excuse it's not him tht processes updated contracts it's the first person I called and he can't offer this price , and sky has many call centres , ect .he has atleast made a note of the situation as the contact is there at the price agreed but what can be done not been contacted by anytime willing to help .
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Message posted on 11 Apr 2025 01:24 PM
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Re: Upgrade on broadband advisor not processed but been confirmed
You could put in a complaint giving them
the time and date you first spoke to someone about this:
https://www.sky.com/help/complaints
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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