Unstable Broadband connection

[Hatchy101]

My broadband is dropping out regularly and has been over the last two weeks. Sky's broadband checker shows no problems except an unstable connection.

In the hour that I have been working this morning, I have been cut out of Teams calls 5/6 times.

I have an engineer booked for next Tuesday, but frankly am struggling to work at all. The agent said they would be a Wifi expert, but as I explained my computer is hard wired to the router.

The connection dropped whilst I was writing this and these were the stats at that time:

They are currently showing:

Any help appreciated.

[jamesn123]

@Hatchy101 

You dont need a WiFi expert you need an Openreach engineer as you WAN is dropping

[Hatchy101]

That was my assumption. I will try and speak to someone agan!

[jamesn123]

@Hatchy101 

If you struggle post back here and I can escalate your post to chat with Sky.