Unexpected network cut off

[Irshad2]

Hi team

Reaching out to report some unexpected network connectivity cut off since some weeks. It's quite frustrating when I work remotely as it tends to cut for a few seconds when I am in Teams meetings. 

can this be looked into?

[caesarome]

@Irshad2 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.