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Discussion topic: Unable to update Android Apps and YouTube videos

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This message was authored by: Anonymous

Message posted on ‎18 Sep 2025 08:52 PM

Unable to update Android Apps and YouTube videos

All my Android devices are unable to complete app updates or download.Android software updates. YouTube videos also stop when playing. I have seen a few other posts reporting the same issue that have been resolved. The updates all work if I disconnect from WiFi and use mobile data. Brighton Area. WiFi signal is fine and everything else works fine

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Superuser
This message was authored by: caesarome

Message posted on ‎18 Sep 2025 09:52 PM

Re: Unable to update Android Apps and YouTube videos

Posted by a Superuser, not a Sky employee. Find out more

If you haven't fixed this issue then try adjusting your broadband shield settings.

 

You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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