@Jayne2468 if the internet light is not showing green your hub is not connected hence no service. Run the connection test in the My Sky app or website overca mobile connection as thst will tell you if there is a known issue affecting your service. If that does not give you an answer call Sky the lines are open from 7am and report the fault.
That is important as it will trigger Sky to contact Openreach whose network they use to check your line annd repair any faults. If your service os not back within 2 working days after you report the problem then you become elginle for compensation see Customer Auto-Compensation | Sky Help | Sky.com
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
