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Discussion topic: Unable to connect to internet
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This message was authored by: Madsocks95
Message posted on 04 Aug 2026 03:33 PM
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Unable to connect to internet
I have restarted my Sky max hub and the light is solid white but no devices can connect to it. Phones connect and then disconnect immediately. Laptops connect but state no internet connection. Sonos and Ring cameras also can't connect. Done the service checker about 15 times and it says all is okay.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 04 Aug 2026 06:08 PM
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Re: Unable to connect to internet
@Madsocks95 try powering down the hub for an hour and then restarting it which can clear an issue at Sky's end which can givecthe symptoms you report.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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