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Discussion topic: Unable to connect to internet

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This message was authored by: PatriciaMorris

Message posted on ‎19 Jun 2026 02:35 PM - last edited: ‎22 Jun 2026 09:48 AM by Community Manager

Unable to connect to internet

I am unable to connect my router to the tv using  the password key. i have tried numerous times without success. can you  please help me

 

Moderator Actions: title changed to reflect issue

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Avatar for caesarome
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Superuser
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Message posted on ‎19 Jun 2026 04:42 PM

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@PatriciaMorris 

What is happening when you try to do this, do you see a message about the password being wrong ?

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Message posted on ‎19 Jun 2026 04:48 PM

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@PatriciaMorris 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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