Unable to connect to internet

[Sandie51]

The Sky broadband says we have good connection. However, there's an orange light on the hub and we are unable to gain internet access. This has been playing up for the last week and is now permanently down 

[Greenfingers001]

Hi there @Sandie51 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Sandie51 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks