Unable to connect smart plugs

[Janice39]

The sky engineer came out to resolve an issue and I understand that he created a 2.4 hz but I I cannot set up smart plugs or ovens 

[JimM1]

@Janice39 What sky hub do you have, the link below has them all, say which one is your type!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub