Ultrafast Broadband

[Lotfi]

Hi guys I have signed up for ultrafast broadband that cost a £1 more than the supper fast broadband and its 145gb am only getting the superfast and only getting 51gb and still paying the Ultrafast price! Any idea why!!??

[Highlinder]

@Lotfi  When did you sign up for ultrafast broadband?

[Lotfi]

Hi Thank you for getting back to me I have signed up 3 days ago!

[TimmyBGood]

@Lotfi 

Unless you already have FTTP broadband at the address, you cannot be upgraded from a Superfast to an Ultrafast speed without an installer visit.  This has a lead time to be scheduled, and you'll have been notified of the first date Openreach can get to you.

[TimmyBGood]

@Lotfi 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[TimmyBGood]

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@Lotfi wrote:
 its 145gb am only getting the superfast and only getting 51gb 

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Incidentally, it's Mbs (megabits per second), not 'gb'