Ubiquiti Ireland

[ROIDang]

I have FTTH installed in my house.

I have been using the Ubiquiti UDR with Sky Ireland since about September of 2023, with the PPPoE authentication. However, since I would say September/October of 2024, now I'm experiencing often dropouts of the internet for about 3-4 minutes at a time. Every 1-4 hours.

I'm not sure what is going on or what has changed, if I route the UDR through the Sky Hub (black) I have no issues with internet connectivity or dropouts. Did something change on the network that I need to enable on the UDR or what could be causing this. Looking at the logs, it seems to timeout requesting/sending PADO packets. I only had IPv4 configuration, but once the issues started becoming internmittent I enabled IPv6 but doesn't seem to have helped.

I'm trying to figure out how to possible resolve this to be able to omit using the Sky Hub. It was working perfectly for a year.

These are my settings.

[Greenfingers001]

Hi there @ROIDang , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147