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Discussion topic: Tv/wifi keeps cutting out

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This message was authored by: LE20

Tv/wifi keeps cutting out

The green 4 lights on box Gluck fyk orange st times snd j can't watch tv programs all the way through. Now saying fault with tv loading- getting just plain blue screen eventually 

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This message was authored by: Chrisee

Re: Tv/wifi keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@LE20 this page explains what the lights mean https://www.sky.com/help/articles/hub-lights-explained-start

 

An orange internet light means the hub has lost its connection to the exchange. In you have a parial fibre connection brief line drops can be caused by changing line conditions. The systems managing the line will be working to stabilise the line but thst can take axweek or so. You can call Sky and reportvthe issue whetger they can get anything done will depend on the number of drops and how long they have been going on.

 

Full fibre lines should not drop in this way.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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