Tv picture and sound staggering

[Jacky7]

The sound continues as normal but picture freezes then catches up. The Sky broadband is in my name. Sky TV is in my daughters name both at same address 

[Chrisee]

@Jacky7 although it can be an issue at the server end if it affects many channels it is most likely to be due to a poor data connection. The pucks show signal strength in the network settings menu ot you can run a network test in the Get Help menu in the Netflix app.