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Discussion topic: Tv not connecting

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Avatar for ShaunCameron
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This message was authored by: ShaunCameron

Message posted on ‎07 Feb 2026 05:39 PM

Tv not connecting

My tv not connecting to my broadband
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎08 Feb 2026 08:52 AM

Re: Tv not connecting

Posted by a Superuser, not a Sky employee. Find out more

@ShaunCameron impossible to offer any advice without knowing some more like

 

  • are other devices connecting
  • has the TV connected before
  • do you have a white or black hub
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for arcadeavenger
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This message was authored by: arcadeavenger

Message posted on ‎08 Feb 2026 11:17 AM

Re: Tv not connecting

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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