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Discussion topic: Tv keeps disconnecting from wifi
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This message was authored by: Erin49
Message posted on 14 Sep 2026 09:55 PM
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Tv keeps disconnecting from wifi
Our tv keeps disconnecting from the WiFi
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Sep 2026 06:48 AM
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Re: Tv keeps disconnecting from wifi
@Erin49 first if you have the Netflix app run the useful network test in the app's Get Help menu to check the WiFibspeed the set gets when it is connected. Poor WiFi is a common cause of devices losing connection. However I have seen several similar reports recently whee tge connection when working id quite good. If thst applies report tge issue to Sky but it is not certain its an issue with the Sky hub as the TV's firmware could becthe problem.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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