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Discussion topic: Tv freezing

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This message was authored by: Danielle575

Message posted on ‎11 Feb 2025 01:37 PM

Tv freezing

Our LG tv keeps freezing and programmes not loading and states the internet connection is unstable. It also says there's faults with the programme. However when I check the connection it states it is fine. I have unplugged the tv, sky and broadband and it keeps doing the same thing 

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This message was authored by: GD1

Message posted on ‎11 Feb 2025 01:41 PM

Re: Tv freezing

Posted by a Superuser, not a Sky employee. Find out more

@Danielle575  I think there may be some confusion as to what is being used and what is actually freezing.

 

What are you using to access programmes and On demand content, Sky Q or SKy Stream?

 

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Danielle575

Message posted on ‎11 Feb 2025 05:21 PM

Re: Tv freezing

Hello,

 

We have Sky Stream, its been happening for 3 days now on and off freezing. So I'm not sure whether it's that or the internet 

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