Turning off Sky broadband shield

[SuperMonkie]

Hi I can't disable the sky broadband shield can you please arrange to have this disabled for my account

[Highlinder]

@SuperMonkie  What devices have you tried to do this on and which browser are you using to try and turn off broadband shield?

Also, you are not talking to Sky as they don't know who you are from this forum post.

[SuperMonkie]

I'm based in Ireland we don't seem to have access I have see some sky reps addressing this issue by DM I was hoping one would get back to me and sort it.

[Chrisee]

Seems a common problem @SuperMonkie not sure if the Forum Escalation team can help as you are in Irelabd but Inhave escalated your post which means theyvshould respond later today.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to SuperMonkie.

[RuthMol]

Im also in Ireland and unable to access this setting to turn it off. Did you get this sorted? 

[Chrisee]

@RuthMol you should be able to turn off the Shield in the My Sky app if you are using the Sky id linked to the account holder. If you definitely cant then we can escalate your post.

[RuthMol]

When I do that in the app I keep getting an error message saying "sorry, something went wrong" "please try again". 

But when I hit "please try again" the same page comes up

[Kurt8314]

I'm having the same kind of issue, it's telling me my broadband isn't set up yet so I can't even access the settings