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Discussion topic: Trying to cancel

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This message was authored by Debred123 This message was authored by: Debred123

Trying to cancel

I am moving in with a friend who has Sky.

I am out of contract and simply want to cancel my account and broadband. I have been on Chat now for 2 hours awaiting a ' loyalty expert'

i have tried calling- to be told there is no one to talk to me due to training.

I have emailed, to have it bounced back and I have tried to Sky Mail but  after writing cancellation my request can't be managed online.

 

I wasn't leaving as I was upset with the service but I certainly would be now. How can this be acceptable that you simply cannot cancel?

 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Trying to cancel

Posted by a Superuser, not a Sky employee. Find out more

@Debred123 I would try again tomorrow Sky like lots of companies make cancelling a pain but sorry its unavoidable.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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