Told refund 3-5 days. Installation fee ive was told coundnt fit. Have not received refund. Thankyou.

[moosemoosey]

Phone service told could not and unable to fit sky. Should receieve refund 3-5 working days it is have not installation fee refund.

[Daniel0210]

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@moosemoosey wrote:

Phone service told could not and unable to fit sky. Should receieve refund 3-5 working days it is have not installation fee refund.

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@moosemoosey 
How long ago were you in contact with Sky and told this?

[moosemoosey]

It is 1 week. It is allowed 3-5 working days. It is Sky made mistake was offers more. It is said could not fit. Seems to many problems it is just wanted refund. Seeking help with this please.

[Daniel0210]

@moosemoosey 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Again, if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014