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Discussion topic: To slow

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This message was authored by: Charlycat

Message posted on ‎16 Jun 2026 01:04 PM

To slow

Service is too slow it's worse than Vodafone 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎16 Jun 2026 01:07 PM

Re: To slow

Posted by a Superuser, not a Sky employee. Find out more

@Charlycat  If you are asking for help you will need to provide more details.  What speed should you be getting?  What speed is the MySky app showing for your hub?

 

How are you measuring your speeds?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎16 Jun 2026 01:23 PM

Re: To slow

Posted by a Superuser, not a Sky employee. Find out more

@Charlycat 

If the Wi-Fi has become slow see any troubleshooting in this link https://www.sky.com/help/articles/broadband-diagnostic-start 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Charlycat

Message posted on ‎16 Jun 2026 01:39 PM

Re: To slow

I've tried all that x

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This message was authored by: Me134

Message posted on ‎16 Jun 2026 01:46 PM

Re: To slow

Posted by a Superuser, not a Sky employee. Find out more
@Charlycat wrote:

I've tried all that x

So it is a WiFi issue then, not a speed to the router issue?

 

If so you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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